Learning Programs Refund, Cancellation And Deferment Policy


This page is used to inform website visitors as well as students who are enrolled on any of the Utiva training programs (virtual or physical training) about our refund,  cancellation and deferment policy. 

► Program Cancellation

By completing your registration for a course and making a payment of full or installment fee, you agree to the following Terms and Conditions:

You have the right to cancel your class on the following terms:

  1. To cancel a training program – You need to request the course cancellation 5 working days before the course starting date. Course start dates are publicly published on our website and made open to all students. 

  2. If a student pays for a course late, students can not cancel their course when the course’s cohort has started 

  3. Utiva reserves the right to reschedule a course which will be duly communicated within 2 working days of the scheduled before the commencement of the class. 

  4. Cancellation of a course AFTER the program will attract NO refund and students will be obliged to complete the training started. 

► Refund Procedure

  1. In order to obtain a refund, learners must request a refund in writing via email.

  2. After a request for a refund has been made (with reasons), the learner will receive an email with a refund form included where they will be required to fill in a few details for their refund to be processed.

  3. Refunds for course cancellation will take  10- 15 working days to process.

  4. Refunds on erroneous or overpayments will take 5 working days to process.

  5. You’d need to send your payment information to [email protected] 

► Program Deferment

  1. A student who for some reason(s) is unable to begin a program as at when due and wants to defer to the next cohort can defer.

  2. A student can only defer to the NEXT cohort e.g you sign up for the Product Management October cohort and can not take the program in October, you can only defer your training to the November cohort and not beyond November. Deferment to any other cohort beyond the next cohort is NOT allowed and a refund WILL NOT be 

processed for such a situation and the student will forfeit the amount paid for that program.

► Program Access

  1. A student is only allowed to be on the Utiva learning platform for I year after completion of the program. All rights and ACCESS to the platform will be removed.

  2. Under the condition a student requests for refund or program cancellation once the class has started they will be removed from the learning platform and will no longer have access to the content.

Best Regards,